Category Archives: Metrics & Operations

The Bloomberg Scandal and SaaS. Don’t Let It Be You. Trust is Lost in a Heartbeat.

We have a no politics rule here at SaaStr.  I’m not going to talk about the IRS stuff, or SAC Capital, let alone other headline topics from the right, left or center. But one scandal did really get my eye

The Bloomberg Scandal and SaaS. Don’t Let It Be You. Trust is Lost in a Heartbeat.

We have a no politics rule here at SaaStr.  I’m not going to talk about the IRS stuff, or SAC Capital, let alone other headline topics from the right, left or center. But one scandal did really get my eye

7 Steps to Getting to Cash-Flow Positive Faster (in SaaS)

There are pros and cons, in these days of Fat Start-ups, to being cash-flow positive.  In an ideal world, you’d experience both hyper-growth, and free cash flow from almost Day 1.  If you’re Freemium and hit it big, fast, in

7 Steps to Getting to Cash-Flow Positive Faster (in SaaS)

There are pros and cons, in these days of Fat Start-ups, to being cash-flow positive.  In an ideal world, you’d experience both hyper-growth, and free cash flow from almost Day 1.  If you’re Freemium and hit it big, fast, in

Two SaaS Metrics That Actually Don’t Matter That Much: Absolute Churn and Sales Cycles

Ok, I know the title sounds a bit controversial, but bear with me, it’s not.  Metrics are critical in SaaS, and you need to track them fastidiously.  But it’s also important to focus on the right metrics, at the right

Two SaaS Metrics That Actually Don’t Matter That Much: Absolute Churn and Sales Cycles

Ok, I know the title sounds a bit controversial, but bear with me, it’s not.  Metrics are critical in SaaS, and you need to track them fastidiously.  But it’s also important to focus on the right metrics, at the right

Knowing — and Sharing — Your Zero Cash Date

One of the most important operating metrics in your SaaS start-up, if you aren’t predictably cash-flow positive, is your Zero Cash Date (“ZCD”). You hear a lot about SaaS metrics, but this one doesn’t often come up.  It should, and

Knowing — and Sharing — Your Zero Cash Date

One of the most important operating metrics in your SaaS start-up, if you aren’t predictably cash-flow positive, is your Zero Cash Date (“ZCD”). You hear a lot about SaaS metrics, but this one doesn’t often come up.  It should, and

We’re Still Waiting for a Cloud That Just Works

Did you happen to notice that an AWS outage took down Pinterest, Airbnb, Foursquare and a ton of other web leaders the other day? The root cause analysis: a memory leak.  = Cascading failures.  = Doesn’t matter how load balanced

We’re Still Waiting for a Cloud That Just Works

Did you happen to notice that an AWS outage took down Pinterest, Airbnb, Foursquare and a ton of other web leaders the other day? The root cause analysis: a memory leak.  = Cascading failures.  = Doesn’t matter how load balanced